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Ringback when on Hold

I was wondering, when you have someone on hold can you configure the phone to ringback when it has been longer than lets say a minute? I thought this was a default feature. I have CCM 4.1(3)SR1 Thanks!

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Re: Ringback when on Hold

Hi Derek,

The feature you are looking for is called

"Hold Reversion" and first became available in CCM 4.2 Have a look at the following;

The Hold Reversion feature alerts a phone user when a held call exceeds a configured time limit. When the held call duration exceeds the limit, Cisco Unified CallManager generates alerts, such as a ring or beep, at the phone to remind the user to handle the call. The held call becomes a reverted call when the hold duration exceeds the configured time limit.

The types of alerts that are generated at the phone for reverted calls depend on the capabilities of the phone device. Cisco Unified Call Manager provides the following alerts when the hold reversion feature activates, depending on the capabilities of the phone and the firmware release that is installed.

The phone rings once or beeps once.

The status line briefly displays "Hold Reversion" for the reverted call at the user phone.

The LED next to the line button flashes continuously on the phone handset, like other alerting operations.

A "wobbling" handset icon displays for a reverted call.

From this CCM 4.2.3 doc;

Hope this helps!


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