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New Member

RM-CM subsystem issue

This is a new ipcc enh.V3.1 bundle installation, and I'm getting this issue:

The engine status is "running".

All the subsystems are ok but the RM-CM subsystem is allways INITIALIZING.

Other issue: The supervisor desktop can login but any the CAD agents can login and they receive a message like "agent was unable to login".

I've rechecked the icd radio button, cti ports, jtapi, rmjtapi, extensions, passwords, but still nothing.

Any idea will be wellcomed.

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1 ACCEPTED SOLUTION

Accepted Solutions
Blue

Re: RM-CM subsystem issue

Post your mivr logs.

2 REPLIES
Blue

Re: RM-CM subsystem issue

Post your mivr logs.

New Member

Re: RM-CM subsystem issue

The issue was solved erasing and recreating the

RM-JTapi Provider field.

Now all the subsystems are working.

Thank you. :)

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