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New Member

ROI or cost justification?

Does anyone have any good reference materials showing the ROI and/or cost justifications for implementing a Call Manager/IP Telephony solution?

2 REPLIES
Silver

Re: ROI or cost justification?

Here's a couple links that might be of interest.. just general news stories and such from online zines.

http://www.cconvergence.com/article/CTM20011204S0008

http://www.commweb.com/article/COM20011205S0004

http://www.networkmagazine.com/article/NMG20010823S0002

These folks have some sort of savings estimation calculator:

http://www.commweb.com/article/COM20011017S0003

Hope that's of interest, and maybe even value :)

New Member

Re: ROI or cost justification?

There are a few whitepapers around, some on CCO others I picked up through Cisco people. They were all interesting but none of them definitively helpfull.

This is partly because the ROI is different for every customer/company. I have spoken to some who justified IPT on the back of a napkin, and others who analysed it to the nth degree before going ahead.

I have started trying to do my own, and Cisco have an ROI tools but I believe it is inhouse use only.

I will give you one tip, check out how much it costs to move a phone. Use all the elements you can think of - labour, wiring, admin etc. Ask how many phones get moved a year, and multiply one by the other.

IPT has the potential to save you almost all of the cost of a phone move, big companies move crazy numbers of people around every year. It is a good starting point for the ROI.

Tim

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