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Community Member

Rollover not happening

I have multiple lines on some phones, as well as a hunt point being used with multple lines and our Console. Once a call is on the first line, all calls bounce directly to VM and do not roll over to the next line. This happens both with lines configured to roll from one to another, or with a hunt group as mentioned above. We are running CCM 4.1 (3) sr3a and this started at the time we upgraded to this.

Any ideas?

-Mike

3 REPLIES
VIP Purple

Re: Rollover not happening

Mike,

Are you using Attendant Console hunt groups or the new hunt list/line group functionality in CCM 4.x?

Brandon

Community Member

Re: Rollover not happening

I think I found the problem....I will write back...but it appears to be in the hunt group set-up...and the other one was a new phone added where the line appearances on ONE phone were set differently.

-Mike

Community Member

Re: Rollover not happening

There were two different problems resolved by re-configuring the hunt group as well as the line appearances on one of the phones that share those lines. The problem for some reason did not become realized until we did the upgrade...so it was a coincidence.

-Mike

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