Re: Rooute caller to same agent he talk at previous call
Yes. But you need to do database Dips. You could use IVR to do this database dip. Dip into the TCD (t_Termination_Call_Detail) and get the AgentSkillTargetID for the last call with the ANI of the caller. Using the skilltarget ID, get the Peripheral Number and Name from the t_Agent table. Pass it in a variable to ICM. And you could use the QueueToAgent node to either queue the call to him or use the dynamic label to send the call to the agent.It works fine. I am doing the same for another customer
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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