Would like to route calls based on the location they are calling from. Have three remote sites in same cluster. Would like to route calls from A & B to ACD server at remote site A, via A's gateway. A has a tie line trunk from gateway to ACD. Calls from C to go to external number via C's gateway. Have previously setup a route pattern for the internal XXXXX ext and all calls from A, B, and C went to ACD. But would like to route calls from C to external number.
Well, if currently xxxxx is a route pattern that is in the internal partition and points at the gateway at site A, I would put it into a new pt called 'acd' or something, and then make another xxxxx in another new pt 'gwyC', and adjust the CSS for devices at each location so that A&B have the 'acd' pt and C has the 'gwyc' pt, and everyone can still have internal pt and call each other without any confusion.
Ended up creating three route patterns using the same XXXXX ext.The same pt for A & B and same rt list to reach the ACD at A's site. For C used that site's pstn pt and rt list to send calls from there to the different site ACD. Will test in the next few days. Thanks for the feedback will know shortly if it works
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...