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New Member

route call base on where call came from

Would like to route calls based on the location they are calling from. Have three remote sites in same cluster. Would like to route calls from A & B to ACD server at remote site A, via A's gateway. A has a tie line trunk from gateway to ACD. Calls from C to go to external number via C's gateway. Have previously setup a route pattern for the internal XXXXX ext and all calls from A, B, and C went to ACD. But would like to route calls from C to external number.

2 REPLIES
Silver

Re: route call base on where call came from

Well, if currently xxxxx is a route pattern that is in the internal partition and points at the gateway at site A, I would put it into a new pt called 'acd' or something, and then make another xxxxx in another new pt 'gwyC', and adjust the CSS for devices at each location so that A&B have the 'acd' pt and C has the 'gwyc' pt, and everyone can still have internal pt and call each other without any confusion.

Mary Beth

New Member

Re: route call base on where call came from

Ended up creating three route patterns using the same XXXXX ext.The same pt for A & B and same rt list to reach the ACD at A's site. For C used that site's pstn pt and rt list to send calls from there to the different site ACD. Will test in the next few days. Thanks for the feedback will know shortly if it works

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