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Route Plan Help

I'm stumped on how to accomplish the following.

1) I need if someone calls 1234 for CallManager to route this to the gateway.

2) I need if someone dials 1XXXX (ex. 18693) for CallManager to route this over the same gateway.

My problem is that when I create these routes, the first one works until I create the second one and then it just hangs waiting for the 5th digit (example I dial 1234 after creating the second route plan and it just hangs there waiting for the 5th digit). Any help on this is greatly appreciated.

Josh

3 REPLIES

Re: Route Plan Help

Josh,

set urgent priority (check) on 1234.

HTH

Sankar

PS: please remember to rate posts!

New Member

Re: Route Plan Help

Thank you for your assistance. This fixed my problem.

Josh

New Member

Re: Route Plan Help

Josh,

1st create a translation of 1234 such that everytime 1234 is dialed it becomes 1234X , basically appending a 5th digit to it. That makes it = 1XXXX and that should take of it. Perhaps there is a simpler way - I haven't built route plans in a while.

Omoruyi

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