But after some debugs and troubleshooting using ICD, I found out that the CCM is not using the CSS of the RP for CTI redirecting. For CTI redirecting the CCM use the CSS of the original calling device.
For example, if the CSS of the IP Phone have access to the RP partition and not to the CTI port partition, you receive a reorder tone even when the RP CSS does have access to the CTI port partition.
That's interesting. I was thinking of doing something similar with the CSS of our RPs for use with IPCCX 3.5. The system was set up so that our 300 CTI ports are DNs from our DDI space (which seems a bit wasteful), so I was considering putting the CTI ports in their own partition and including only this partition in the CSS of the RP as I understood it is this CSS which is used to redirect calls to the CTI ports, rather than the CSS of the original calling device. That way, we could "reuse" these 300 DDI DNs in another partition (alternatively we could consider renumbering the 300 CTI ports). I'll do some testing in our lab.
I have just tested this, and Alex is absolutely right. The calling devices need access to the partition of the CTI ports (in addition to the Route Point partition), so it does appear that the RP doesn't use its own CSS for redirection to CTI ports. Can this behaviour be changed?
Looks like we're going to have to renumber those CTI ports. :(
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...