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Route to Subscriber Leave message in other MB

I setup a user and created a Service dept mailbox on Exchange. I imported the service dept user into Unity and made it extension 1851. <br><br>If a caller pushes the service option I want them to Transfer to the Service Manager at Extension 1827, if he's not in, I want the voice mail sent to the mailbox at extension 1851 so it can be monitored. <br><br>I have the caller input button in the opening greeting going to the Subscriber 1851. In the Call Transfer option under subscriber with extension 1851 I have the option set to transfer to subscriber at 1827. This does not work.<br><br>Is there an easier way to get this functionality ?<br><br>

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Re: Route to Subscriber Leave message in other MB

You need to set the 'Opening Greeting' call handler to 'attempt transfer for' the subscriber. Make sure you did not set 'Send to greeting for'.

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems

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