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Routing calls based on callers account number

Is there a way in unity to accomplish the following?<br><br>1. Call comes in.<br>2. Caller is prompted for their account number (say 5-6 digits).<br>3. Based on account number entered the call is routed to a specific subscriber or call handler. <br><br>Possibilities for routing calls:<br>* Individual account numbers can all be routed differently.<br>* All recognized account numbers get routed to the same place and all unrecognized account numbers get routed somewhere else.<br>* All acount numbers within certain ranges get routed to the same place (can have multiple ranges). <br><br><br><br>

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Anonymous
N/A

Re: Routing calls based on callers account number

Unity doesn't really have a mechanism for this. The IDs we lookup based on user input are all associated (one for one) with IDs on objects in our database (Subscribers, call handlers, interview handlers...).

routing rules can be configured to route incoming call based on ranges of information but this is typically ranges of calling IDs or port/trunk numbers and the like, not user enter DTMF.


Jeff Lindborg
Unity Product Architect
Active Voice
jlindborg@activevoice.com
http://members.home.net/jlindborg

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