I am running Unity 2.4.6, and am attempting to get RSA two factor security configured. I have the ACE client installed and working. I configured RSA Two Factor under Unity Configuration-->Settings, and stopped and started the server. Then, I added a Class of Service with two-factor security configred. <br><br>When I change a user to that class of services and configure the enhanced security user alias, I can no longer log in to voice mail. I get a messages, "Sorry, this system is temporarily unable to complete your call. Please call again later. Goodbye."<br><br>Any hints?<br><br>
1) Run Maestro Tools from the CommServer directory. 2) Select the AvCsMgr Registry Editor tab. 3) Select the "New" button under either the "Enabled" or "Disabled" pane. 4) In the "New" dialog box, in the "tag" field (the first field), enter "RSA". In the "ID" field (the second field) enter AVRSASvr.AVRSASecurity.1 5) If you did the "New" under the "Disabled" pane, use the ">> to add it to the enabled pane.
What this does is add the RSA component to the list of "components to load" in the registry. Rebooting the Unity machine will then load the service.
Keith Chambers Customer Support Engineer Cisco Systems email@example.com
Thanks, this works! You didn't mention one (painfully obvious) thing: click "Write Registry" after adding the entry in Maestro Tools... (and, yes, I did have to restart the services twice before I found it...) ;)
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...