Go to Server-> Critical Services in RTMT, and see which node is causing the issue (select from the drop-down menu). If the alert is no longer present look in Alert Central for the last time it happened. Check event viewer on the node that RTMT reports having the issue.
If no messages are found restart the RIS service on the node to potentially resolve the issue.
Was the RTMT ever working? I curious if this is a first-time use attempt or whether it just recently stopped responding. In my experience, a reset of the Cisco RISDC Data Collector service usually jump starts the tool if it had been working. In a few instances on a CM 4.1(2) cluster, the only thing I was able to do to get it working again after it had stopped was to reboot the Publisher. That's one of those last ditch efforts to try if all else fails.
The tool is installed on the pub, this is the first time I have tried to use it on this cluster, I have restarted the RIS service on both CM and rebooted the publisher and subscriber, still get the same error, there are no firewall or ports being blocked
If yes, there's some config you need to do in your CCM cluster... Check The RISDC Service in Sevice Parameters Config in your CCMAdmim page if the ip address matches with your current configuration.
Hope it helps,
Vitor
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