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SA add user high CPU usage

When adding users with SA (import from Exchange) Xpressions processes the change for about 3-4 minutes before blanking the screen. During the import CPU usage is 100%. Closing out the screen reveals the account was added but no extension number is listed even though the number was entered. We have found that this does not occur when we use the Import utility from the Xpressions Start, Programs menu. Any ideas? Any particular perfmon traces you think should be set. <br><br>


Re: SA add user high CPU usage

Try importing a user with a subscriber template that has no distribution lists it adds users to automatically... There were several problems with performance when checking for membership/adding a new member to these DLs when their member list was reasonably large. This happens part way through the subscriber add so if it didn't complete (or you killed it part way through) the subscriber add didn't finish and the subscriber is left ill formed (The lack of an extension number if very likely not the only problem). You may also have hosed your subscriber templates as well (i.e. the primary call handler it uses as part of the template my now be cross linked with another mail user or the like).

Try creating a new template and make sure the DL list is empty and import a user with that to see if it behaves differently.

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems (new page for Unity support tools and scripts)


Re: SA add user high CPU usage

Thought we might have a corrupt template as well but not the case. Wednesday morning I tried adding a subscriber with a new template containing no Dlist membership, no problem. Changed the template to add subscriber to allsubscribers dlist, again, no problem. Added another account using the Normal Subscriber template (one of the templates where the problem exhibits itself) again, no problem. In every case, the account add took about 30-40 seconds with a 2-3 second CPU spike to 100%. What is strange about this is we have seen a reboot clear up the problem and appear to create the conditions where this happens as well. When the condition returns are there any areas to look at, traces, Perfmon monitors, etc., that would be helpful in determining what is going on?

Thank you,


Re: SA add user high CPU usage

We came across this situation with another customer last week and in both cases the common factor is that each server is a Stand-Alone PDC.

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