My firm is Salesforce.com consulting partner and we ae interested in displaying data from Salesforce.com on Cisco phones.
I would like to find a developer to build a quick proof of concept. I know that this works conceptually but I'd like to see a simple example.
Salesforce.com provides a very straightforward web services API, if necessary we can provide a developer account in Salesforce.com and sample code to retrieve a data set from the Salesforce.com database.
My impression is that the logic for this can be stored on any internet accessible web server running IIS or Java. We'd prefer this be done on IIS/ASP.
I am also under the impression that we just need to configure a service in call manager that points to the publicly accessible asp page that is querying salesforce.com and returning the data set as XML.
We are working with a hosted call manager provider and they will configure the service on our behalf once it is ready.
The proof of concept should be built for a 7940 and is intended to be read only, however we would look to extend this to a color/touch screen enabled phone down the road and we would look to actually write data back to the Salesforce.com database.
I may be missing a few steps in the process here so please provide feedback/suggestions if necessary.
We have done a similar app for a customer where based on the caller ID of the incoming call, we display information about the customer -- pulled from Siebel CRM. With SalesForce.com, I can imagine it to be much different except using their APIs.
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