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Same # on 2 Pots lines

Folks,

Is it possible for the telco to offer the same phone number coming out of 2 POTS lines, so that if the first one is busy, it automatically gets routed off the second POTS line.

We have a POTS line coming in to out call manager, the problem is that if one user is on the phone, the lines gets busy and other people get a busy signal when calling from outside to reach people inside out office. Is PRI the only option? any other solution? we only have 3 people in our office.

Thanks

1 REPLY
Gold

Re: Same # on 2 Pots lines

Yes, this is possible. You'll need to call the telco and tell them you need the lines to "hunt", or be in a "hunt group" together.

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