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Saved voice mail retention time

Hello ,<br><br>We are running unity entreprise 2.45 as our voice mail system. We are having problems with saved voice mail messages that are automatically deleted after 12 to 24 hours. This only happens when messages are picked up and saved using the phone.If we listen to the messages using outlook,they stay until the user deletes it.<br>Any ideas on how to set the retention time on saved messages<br><br>Thanks<br><br>Ismaila Kane<br><br>

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Anonymous
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Re: Saved voice mail retention time

Unity never automatically deletes messages from your inbox for any reason. You can't configure Unity to do this even if you wanted to. We let you manually delete messages and manually empty the deleted items folders but that's it.

You likely have an inbox rule or a server side rule in Exchange that is moving these messages to a folder or deleting them.

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
jlindborg@activevoice.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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