Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

scheduling in CCM

Does anybody know whetherCCM has a scheduling feature, for example, when caller phones in a company,operator answer the call on daytime,and autoatendant answers the call after hours?(AA is configured on Unity)

  • Other Collaboration Voice and Video Subjects
2 REPLIES
New Member

Re: scheduling in CCM

There is no scheduling feature in CallManager, but if you route the call through Unity, you can make the Unity schedule do what you want. In a nutshell, you'd send the incoming call to a route point that would, in turn, route it to Unity for its routing rules based on the open/closed schedule. Search the Unity forums or Unity documentation for more information.

New Member

Re: scheduling in CCM

This is a major pain to do currenlty, even on the latest revs.

The problem is that if you use unity, when the call comes in, and unity transfers it to the "operator" or other extension that you've setup, it plays

a stupid "Please wait while your call is being transfered" message that

can't be easily disabled.

Another possibility would be to build a CRA app to do it, but that requires additional software.

I really hope that cisco fixes this by 3.4 or 3.5 callmanager.

-J

99
Views
0
Helpful
2
Replies