We are having a problem with addressing new messages. The feature that allows users to toggle between searching by name or searching by extension by pressing the # key twice works with land lines, however cell phone users cannot use this feature. When they hit the # key Unity skips straight to recording the message. Is there a setting for the tones that Unity listens for that will correct this?<br><br>
This is probably a case where the cell phone users are not able to press the keys fast enough... by default the #s need to come within a quarter of a second of one another. There is a registry setting where you can define how far apart key presses need to be before they are considered individual keys or a "double key" event.
The value is in milliseconds, the default (without the key) is 250 ms.
This isn't used often other than the ## thing to change addressing modes, however theres a hidden "44" feature for blindly replying to everyone in the TO and CC list instead of just the sender that some folks still know about (and now you do, too).
And again, this value is included in my RegistrySetting tool on my web page if you don't want to go trundling around in the registry adding keys.
I have a customer where their owner cannot do ## while in his mailbox. Using the Advanced Setting Tool I have increased the delay to 500 ms. He is still unable to use ##. Here are the tests that we have done.
- From land line - passed
- From land line IP phone - passed
- From cell phone (AT&T) - passed
- From cell phone (Sprint) - failed
- From cell phone (Verizon-customer's carrier) - failed.
Additionally, I opened a case with the TAC, D426780. Adam Fuller stated that all that can be done has.
well, you can try to bump it up further but if a cell phone provider can't pass DTMF any faster than a half second apart, I'd be deeply suspicious - that's awfully slow - I've never seen a value of 500 ms here actually fail regularly under any circumstances.
There's nothing else we can really do on our end here - if the tones aren't reaching us fast enough we're kind of stuck. I would definitely not suggst cranking it up to more than, say, 750 ms however.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...