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Security Key

Customer had Unity Connection, before even installing figgured out they couldn't use that. Upgraded to 2.4.6 we had a key that allowed us to do the install and then when they got they're key we would get our's back. When they put their key on they get errors some of the features. I am only involved on the periphery of this so don't have good solid facts, but I am betting that the key that was for Unity Connection needs to be upgraded or replaced. Any insight, based on this sketchy description, greatly appreciated.<br><br>Anthony Duval<br>Systems Engineer<br>Special Order Systems<br>aduval@team-sos.com<br><br>Anthony Duval<br>Systems Engineer <br>Special Order Systems<br>aduval@team-sos.com<br>

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Anonymous
N/A

Re: Security Key

I'm not real sure I understand quite what happened here...

The long and the short of it is, though, if they have Connection they should get a new key if they want to install Unity. It had a different product type on there. Technically you should be able to update it using an in-field upgrade code but I don't think we've ever tested that scenario. We treated Connection as a completely different product line, there was never a direct upgrade path to Unity planned.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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