Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
New Member

selected directory handler

Is there a way to seperate the directory handler so that depending on what greeting or call handler the person is in when they hit whatever button gets them into the directory handler only the extensions in the department will be listed.

Example. Callers enters unity call handler that is the IT department and the message says "for a list of IT employee names hit 1" When interviewed they enter last name of IT employee and only IT employees are listed that fit the criteria of the last name entered and not any other employee in the company with similar or identical names??

Cisco Employee

Re: selected directory handler

Unity 4.0(1) and later allow you to do this - you can create as many directory handlers as you want and you can filter the list of subscribers associated with that directory handler against public distribution lists, class of service objects, location objects or dialing domains.

Earlier versions of Unity only have one directory handler you can use that you can set to include local users or all users in the dialing domain but that's as much configuration as you have.

CreatePlease to create content