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New Member

Send a ringing caller to voice mail

Is there a way to create a softkey that will allow a user to push a caller to voicemail while the device is ringing.

i.e. User is sitting at the desk when the phone rings and he notices it's his wife. He doesn't want to talk to her nor does he want to listen to his phone ring so he pushes the send calls button and sends her straight to voice mail.

Thanks

2 REPLIES
New Member

Re: Send a ringing caller to voice mail

This feature is provided in IPMA. Divert all calls in the manager section is what you are looking at. Here is a link for how to configure IPMA manager preferences...

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5015/products_user_guide_chapter09186a008012b4a9.html

New Member

Re: Send a ringing caller to voice mail

Thanks.

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