Send all incoming calls to Unity using a T1/PRI

[daniels]

I have sorted out my VG200 issues and have all incoming calls on the 2 analog lines connected to it being sent by the CM system to the Unity system so a "Welcome" message plays and the caller can then dial an internal extension or talk to the operator.<br><br>Yesterday AT&T installed our new T1 voice PRI, which is connected to port 1 of the WS-6608X-T1 blade in the Catalyst 6006. This system was inherited from a previous tenant of the building who had a working T1 PRI, but they used DDI so each internal user had a direct-dial number. I need to re-configure this so all calls on the digital lines go to Unity like the ones on the VG200. Unfortunately the Gateway dialog of the PRI is completely different to that of the VG200 and I cannot see where this needs to be set.<br><br>I have verified the PRI protocol settings are correct and AT&T can see my system, but all incoming calls on the PRI get a fast-busy tone.<br><br>If someone could point me in the right direction I'd greatly appreciate it. I've looked through all the Cisco documentation I can find, but cannot find any troubleshooting guides for this kind of setup.<br><br><br>Thanks,<br>Daniel Salzedo<br><br>

[#2]

Can you direct the PRI to an IP phone? You're probably going to find the root of the problem within CallManager. Since this forum concentrates on Unity voice mail issues, you might want to try out a VoIP specialized forum here...

http://www.cisco.com/go/netpro/

Steve Olivier
Software Engineer
Cisco Systems

[daniels]

Thanks, will do.

[dgrant]

In order to get this to work, do the following:

1) Find out what the phone number is for the PRI

2) Configure a Translation Pattern in CallManager with this info:
Translation Pattern:
Called Party Transform Mask:



-Dustin

[daniels]

Thanks Dustin. I appear to have a basic connectivity problem with the PRI and have opened a ticket with support. When I get this resolved I will try your suggestion.

Daniel.