You are correct. When a call goes into voicemail the voicemail shows up in the users inbox.
What I am looking to do is this.
I have a Help Desk App in Outlook. When an email comes in to the inbox it is converted into a help desk ticket. I would to be able to have the phone system send an email to that inbox with the caller ID info whenever the call is answered. If I pick up the call and talk to the caller I want the system to email firstname.lastname@example.org so that when I go into that inbox all calls recieved by my help desk staff are listed in the inbox.
you can do it with ipcc express, if you have that product -- or have money to burn on the problem;) An IPCC application can be scripted that accepts the call, creates the email messsage, sends it off, waits a few seconds (if you want it to have time to go through the system first) and then transfers the call to your help desk folks. It could also queue calls for the help desk staff, if you want...
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...