Send to subscriber extension going to greeting instead

[dhellwig]

We have Unity 4.0(2) and have configured all our subscribers on the "call transfer" page to "send to subscribers extension". However, whenever we are listening to a unity prompt and type in an extension, it sends us to that persons greeting after a pause. It never says "please wait while I transfer your call" either. How can we fix this?

Thanks,

Daniel Hellwig

Woods Network Services

[dhellwig]

Nevermind, I was getting an error in the event viewer and tried setting to "go to greeting" then back to "send to extension". This fixed the problem, so I used the bulk edit to do everybody.