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New Member

Send to subscriber extension going to greeting instead

We have Unity 4.0(2) and have configured all our subscribers on the "call transfer" page to "send to subscribers extension". However, whenever we are listening to a unity prompt and type in an extension, it sends us to that persons greeting after a pause. It never says "please wait while I transfer your call" either. How can we fix this?

Thanks,

Daniel Hellwig

Woods Network Services

1 REPLY
New Member

Re: Send to subscriber extension going to greeting instead

Nevermind, I was getting an error in the event viewer and tried setting to "go to greeting" then back to "send to extension". This fixed the problem, so I used the bulk edit to do everybody.

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