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Sending a flash with Unity and Call manager

I have a unity server connected to a call manager as its only Phone system, Is it possible to send a Flash to Centrex Lines on an IP Gateway? What I have is an automated attendant and when the caller presses 1 I want to transfer the call to a 1-800 number, however they only have 4 incoming analog centrex lines. The Gateway can accept the flash and send it to the Centrex lines, but the call manager through IP cannot. However if I throw a Single Line (2500) set off the call manager with a flash button it should work. I there anything the unity can do?

Thanks

Ken

1 REPLY
Cisco Employee

Re: Sending a flash with Unity and Call manager

If you can't get it to work with an IP phone, Unity won't be able to do it either. The Unity ports are essentially an array of IP phones off the CCM.

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