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Serivces button "Authorization Required"

jolo07310
Level 5
Level 5

Hi all,

I knew someone asked this questions a while ago. But seems like noone can solve the problem.

CCM4.13sr3c

Everytime I press services button, it will ask me usernmae, password and realm.

Anyone know why???

Thanks a lot!!

Ken

11 Replies 11

gogasca
Level 10
Level 10

Hi Ken,

Please under CCMAdmin page --- System ---- Enterprise parameters. Make sure that the

"URL Directories" and "URL services" has IP instead of name of the server.

Can you open a browser window with the following URL ?

http:///CCMCIP/getservicesmenu.asp

What do u see?

Please try the following steps :

1- Start>Programs>Administrative Tools>Internet Information Services.

2- Expand +

3- Right click on and select .

4- Select the

5- For , click on the "Edit...." button.

6- Uncheck the box

7- Restart IIS service. Start>Programs>Administrative Tools>Services, right

click on the and select .

If servers are not in Domain and only in workgroup could you follow the below steps to

resolve your problem.

On the Publisher. Open Command Prompt (DOS). And go to the following directory.

c:\program files\cisco\bin>

Then type adminutility and press enter.

Once the page comes up enter the CCMAdmin password and login. Once your in the

Adminutility application. Please "check" select the world icon, this will also check the

callmanager services in your cluster eg. SQLSvc, CCMServiceRW, etc..

When that is done go to Options --- Set New password. Basically just enter and re-enter

the password that you have been using already to login into the server and CCMadmin page, adminutility.exe tool.

Let me know

1. I had ip address under "URL Directories" and "URL services".

2. http:///CCMCIP/getservicesmenu.asp --> I got "The page cannot be found".

3. always uncheck.

4.After ran adminutility, I got "http Error [500]!" instead now... I dont see username and password now.

Ken

Anyone know what happen??

I got "http Error [500]" now when I press "Services" button.

Thanks

Ken

Hi Ken,

In CallManager Administration, go to System/Enterprise Parameters.

What has been configured under "URL Services"?

What ip phone model is being used?

What is it's current load?

In the 'Internet Services Manager' what account is being used for anonymous access of CCMCIP? (please provide a screenshot showing both the Authentication Methods and Anonymous User Account)

Could you take a screenshot of the Virtual Directory tab showing the Internet Services Manager in the background

Do an 'iisreset' do you seen any change now?

Let me know

Thanks for reply:

What has been configured under "URL Services"?

http://10.x.x.x/CCMCIP/getservicesmenu.asp

What ip phone model is being used?

7960 (http error 500) and 7970 (got all kind like html code)

What is it's current load?

7960 (Appl Load ID: P00307020400, BootLoad ID: PC0303010200)

7970(Load file: TERM70.7-0-6-0S, App Load ID: Jar70.2-9-2-29.sbn)

In the 'Internet Services Manager' what account is being used for anonymous access of CCMCIP? (please provide a screenshot showing both the Authentication Methods and Anonymous User Account)

I believe it was IUSR_Guest before, then I changed to CCMUser to fix it... but still doesnt work.

Could you take a screenshot of the Virtual Directory tab showing the Internet Services Manager in the background

Do an 'iisreset' do you seen any change now?

I am sorry, dont understand what u want me to do about this step here.

Thanks

Hi Gonzalo , any news???

Thanks in advance.

Ken

The name resolution option uncovered the cause of the following error:

Source: DCOM

User: servernamePUB\SQLSvc

DCOM was unable to communicate with servernameSUB using any of the configured protocols.

Placed both servers in HOSTS file as well as LMHOSTS.

scott.searle
Level 1
Level 1

Is this a VMWare install of Callmanager?

Yes, VMWare installed for Unity...

For testing only... we have Callmanager 4.13 installed first, then install VMWare Server, Unity install at VMWare Server.

Is there anything to do with that??

Ken

I had this exact problem. My solution was to change the IUSER_Guest password and also go into CCMCIP virtual IIS directory and under the Virtual Directory tab set the Application Settings to the name of the IIS Virtual Directory and set the Application Protection to 'High'. I did this for each Virtual Directory just to be safe.

Thanks for help....

It is working now.... but for some reason, i can only change to "Medium".

Thanks again...

Ken

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