Caller calls in and enter his employee ID, if IPCCdetects this is an abandoned call(for example this caller called 30 minutes ago and entered the employee ID , but he hung up) and all the agents are busy, system will treat this as a higher prority caller and transfer to agent whenver agent is free. If IPCC detects its a new call then just treat it a regular call. I think this is done by session. BUt I don't know how to do that. Can anyone give me a simple example to make me clear? Thanks a lot.
You will have to create a Session Map in the script, mapping the Employee Id.
The CRS system assigns the same session if the call comes within the half hour.
Now when a new call comes in, get the employee id, then get session info. compare the mapped value (if present ) with the new id entered, if they match, set the priority if they dont match, set the session info and proceed with the call normally.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...