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Setting subscriber greeting to blank generates "System not available"

Unity 3.1(5) with co-resident Exch 5.5.

When I set subscriber greeting to blank and send caller to a call handler, the caller gets "system not available". Subscriber DN is 4600, pilot is 3050 and call handler is "florence auto-attendant". The following events are generated. Any ideas?

Event Type: Warning

Event Source: AvMiu_MC

Event Category: Warning

Event ID: 528

Date: 4/15/2003

Time: 12:06:29 PM

User: N/A

Computer: VOICEMAIL01

Description:

Component Miu: Thread 0x00000EBC had a Failure on Port 1 in Method CAvMiuLine::GetStreamCount()

DESCRIPTION: Invalid Stream Collection.

CALLINFO:

CallerID: 4600

CalledID: 3050

RedirectingID: Unknown

Origin: Internal

Reason: Direct

Trunk: 0

CALL SEQUENCE:

[12:05:32:546 - 0x00000E60] Drop() - S_OK

[12:05:56:609 - 0x00000D18] LINE_APPNEWCALL(0x00010656)

[12:05:56:609 - 0x00000D18] SetEvent(NewCall)

[12:05:56:640 - 0x00000EBC] Answer() entered

[12:05:56:640 - 0x00000D18] LINE_REPLY(0x00010645 | 0x00000000)

[12:05:56:640 - 0x00000EBC] lineAnswer(0x00010656) - 0x00010645

[12:05:57:015 - 0x00000D18] LINECALLSTATE_CONNECTED(0x00010656 | Active)

[12:05:57:015 - 0x00000EBC] WaitFor(0x00010645 | CONNECTED) - CONNECTED

[12:05:57:015 - 0x00000EBC] Answer() - S_MIU_CONNECTED

[12:05:57:062 - 0x00000EBC] Play() entered

[12:05:57:062 - 0x00000EBC] WavOpen(C:\CommServer\localize\Prompts\ENU\AvSubSignIn\AvSubSignInENU002.wav) - 0x0000001F

[12:05:57:062 - 0x00000EBC] WavGetLength(0x0000001F) - 2920

[12:05:57:062 - 0x00000EBC] WavClose(0x0000001F) - 0x00000000

[12:05:57:062 - 0x00000EBC] WavOpen(C:\CommServer\localize\Prompts\ENU\AvSubSignIn\AvSubSignInENU002.wav) - 0x00000020

[12:05:57:062 - 0x00000EBC] WavSetChunks(0x00000020) - 0x00000000

[12:05:57:062 - 0x00000EBC] WavSetPosition(0x00000020 | 0) - 0

[12:05:57:062 - 0x00000EBC] WavSetVolume(0x00000020 | 50) - 0x00000000

[12:05:57:062 - 0x00000EBC] WavSetSpeed(0x00000020 | 100) - 0x00000000

[12:05:57:078 - 0x00000EBC] WavPlay(0x00000020) - 0x00000000

[12:05:58:421 - 0x00000D18] LINE_MONITORDIGITS(0x00010656 | <1>)

[12:05:58:421 - 0x00000D18] SetEvent(Digit)

[12:05:58:421 - 0x00000D18] StopIO(TERM_DIGIT) entered

[12:05:58:421 - 0x00000D18] SetEvent(StopRequested)

[12:05:58:421 - 0x00000D18] StopIO(TERM_DIGIT) - S_OK

[12:05:58:421 - 0x00000EBC] WaitFor(StopEvents) - StopRequested

[12:05:58:421 - 0x00000978] SetEvent(WavStopped)

[12:05:58:421 - 0x00000EBC] WavStop(0x00000020) - 0x00000000

[12:05:58:421 - 0x00000EBC] WavClose(0x00000020) - 0x00000000

[12:05:58:421 - 0x00000EBC] Play(Item 1 of 1 | WaveFile C:\CommServer\localize\Prompts\ENU\AvSubSignIn\AvSubSignInENU002.wav) - 0 to 1359

[12:05:58:421 - 0x00000EBC] Play(1 Item | PlayLength 1359) - S_MIU_TERM_DIGIT

[12:05:58:421 - 0x00000EBC] GatherDigits(GATHER) entered

[12:05:58:421 - 0x00000EBC] WaitFor(Digit) - <1>

[12:05:58:687 - 0x00000D18] LINE_MONITORDIGITS(0x00010656 | <2>)

[12:05:58:687 - 0x00000D18] SetEvent(Digit)

[12:05:58:687 - 0x00000EBC] WaitFor(Digit) - <2>

[12:05:58:968 - 0x00000D18] LINE_MONITORDIGITS(0x00010656 | <3>)

[12:05:58:968 - 0x00000D18] SetEvent(Digit)

[12:05:58:968 - 0x00000EBC] WaitFor(Digit) - <3>

[12:05:59:281 - 0x00000D18] LINE_MONITORDIGITS(0x00010656 | <4>)

[12:05:59:281 - 0x00000D18] SetEvent(Digit)

[12:05:59:281 - 0x00000EBC] WaitFor(Digit) - <4>

[12:05:59:531 - 0x00000D18] LINE_MONITORDIGITS(0x00010656 | <5>)

[12:05:59:531 - 0x00000D18] SetEvent(Digit)

[12:05:59:531 - 0x00000EBC] WaitFor(Digit) - <5>

[12:06:02:031 - 0x00000EBC] WaitFor(Digit) - Timeout

[12:06:02:031 - 0x00000EBC] GatherDigits(GATHER - <12345>) - S_MIU_TERM_TIMEOUT

[12:06:02:046 - 0x00000EBC] Play() entered

[12:06:02:046 - 0x00000EBC] WavOpen(C:\CommServer\localize\Prompts\ENU\AvSubSetupUtils\AvSubSetupUtilsENU019.wav) - 0x00000021

[12:06:02:046 - 0x00000EBC] WavGetLength(0x00000021) - 8281

[12:06:02:046 - 0x00000EBC] WavClose(0x00000021) - 0x00000000

[12:06:02:046 - 0x00000EBC] WavOpen(C:\CommServer\localize\Prompts\ENU\AvSubSetupUtils\AvSubSetupUtilsENU019.wav) - 0x00000022

[12:06:02:046 - 0x00000EBC] WavSetChunks(0x00000022) - 0x00000000

[12:06:02:046 - 0x00000EBC] WavSetPosition(0x00000022 | 0) - 0

[12:06:02:046 - 0x00000EBC] WavSetVolume(0x00000022 | 50) - 0x00000000

[12:06:02:046 - 0x00000EBC] WavSetSpeed(0x00000022 | 100) - 0x00000000

[12:06:02:046 - 0x00000EBC] WavPlay(0x00000022) - 0x00000000

[12:06:10:343 - 0x00000978] SetEvent(WavStopped)

[12:06:10:343 - 0x00000EBC] WaitFor(StopEvents) - WavStopped

[12:06:10:343 - 0x00000EBC] WavGetLength(0x00000022) - 8281

[12:06:10:343 - 0x00000EBC] WavClose(0x00000022) - 0x00000000

[12:06:10:343 - 0x00000EBC] Play(Item 1 of 1 | WaveFile C:\CommServer\localize\Prompts\ENU\AvSubSetupUtils\AvSubSetupUtilsENU019.wav) - 0 to 8281

[12:06:10:343 - 0x00000EBC] Play(1 Item | PlayLength 8281) - S_OK

[12:06:10:343 - 0x00000EBC] GatherDigits(GATHER) entered

[12:06:11:343 - 0x00000EBC] WaitFor(Digit) - Timeout

[12:06:11:343 - 0x00000EBC] GatherDigits(GATHER - <NONE>) - S_MIU_TERM_TIMEOUT

[12:06:11:343 - 0x00000EBC] GatherDigits(FLUSH) entered

[12:06:11:343 - 0x00000EBC] GatherDigits(FLUSH - <>) - S_OK

[12:06:11:343 - 0x00000EBC] Play() entered

[12:06:11:343 - 0x00000EBC] WavOpen(C:\CommServer\localize\Prompts\ENU\AvSubSetupUtils\AvSubSetupUtilsENU020.wav) - 0x00000023

[12:06:11:343 - 0x00000EBC] WavGetLength(0x00000023) - 5956

[12:06:11:343 - 0x00000EBC] WavClose(0x00000023) - 0x00000000

[12:06:11:343 - 0x00000EBC] WavOpen(C:\CommServer\localize\Prompts\ENU\AvSubSetupUtils\AvSubSetupUtilsENU020.wav) - 0x00000024

[12:06:11:343 - 0x00000EBC] WavSetChunks(0x00000024) - 0x00000000

[12:06:11:343 - 0x00000EBC] WavSetPosition(0x00000024 | 0) - 0

[12:06:11:343 - 0x00000EBC] WavSetVolume(0x00000024 | 50) - 0x00000000

[12:06:11:343 - 0x00000EBC] WavSetSpeed(0x00000024 | 100) - 0x00000000

[12:06:11:343 - 0x00000EBC] WavPlay(0x00000024) - 0x00000000

[12:06:17:296 - 0x00000978] SetEvent(WavStopped)

[12:06:17:296 - 0x00000EBC] WaitFor(StopEvents) - WavStopped

[12:06:17:296 - 0x00000EBC] WavGetLength(0x00000024) - 5956

[12:06:17:296 - 0x00000EBC] WavClose(0x00000024) - 0x00000000

[12:06:17:296 - 0x00000EBC] Play(Item 1 of 1 | WaveFile C:\CommServer\localize\Prompts\ENU\AvSubSetupUtils\AvSubSetupUtilsENU020.wav) - 0 to 5956

[12:06:17:296 - 0x00000EBC] Play(1 Item | PlayLength 5956) - S_OK

[12:06:17:296 - 0x00000EBC] GatherDigits(GATHER) entered

[12:06:17:796 - 0x00000EBC] WaitFor(Digit) - Timeout

[12:06:17:796 - 0x00000EBC] GatherDigits(GATHER - <NONE>) - S_MIU_TERM_TIMEOUT

[12:06:17:812 - 0x00000EBC] GatherDigits(FLUSH) entered

[12:06:17:812 - 0x00000EBC] GatherDigits(FLUSH - <>) - S_OK

[12:06:17:812 - 0x00000EBC] Play() entered

[12:06:17:812 - 0x00000EBC] WavOpen(C:\CommServer\localize\Prompts\ENU\AvSubSetupUtils\AvSubSetupUtilsENU003.wav) - 0x00000025

[12:06:17:812 - 0x00000EBC] WavGetLength(0x00000025) - 1707

[12:06:17:812 - 0x00000EBC] WavClose(0x00000025) - 0x00000000

[12:06:17:812 - 0x00000EBC] WavOpen(C:\CommServer\localize\Prompts\ENU\AvSubSetupUtils\AvSubSetupUtilsENU003.wav) - 0x00000026

[12:06:17:812 - 0x00000EBC] WavSetChunks(0x00000026) - 0x00000000

[12:06:17:812 - 0x00000EBC] WavSetPosition(0x00000026 | 0) - 0

[12:06:17:812 - 0x00000EBC] WavSetVolume(0x00000026 | 50) - 0x00000000

[12:06:17:812 - 0x00000EBC] WavSetSpeed(0x00000026 | 100) - 0x00000000

[12:06:17:812 - 0x00000EBC] WavPlay(0x00000026) - 0x00000000

[12:06:19:515 - 0x00000978] SetEvent(WavStopped)

[12:06:19:515 - 0x00000EBC] WaitFor(StopEvents) - WavStopped

[12:06:19:515 - 0x00000EBC] WavGetLength(0x00000026) - 1707

[12:06:19:515 - 0x00000EBC] WavClose(0x00000026) - 0x00000000

[12:06:19:515 - 0x00000EBC] Play(Item 1 of 1 | WaveFile C:\CommServer\localize\Prompts\ENU\AvSubSetupUtils\AvSubSetupUtilsENU003.wav) - 0 to 1707

[12:06:19:515 - 0x00000EBC] Play(1 Item | PlayLength 1707) - S_OK

[12:06:19:531 - 0x00000EBC] Play() entered

[12:06:19:531 - 0x00000EBC] WavOpen(C:\CommServer\localize\Prompts\ENU\AvSubSetupUtils\AvSubSetupUtilsENU031.wav) - 0x00000027

[12:06:19:531 - 0x00000EBC] WavGetLength(0x00000027) - 7709

[12:06:19:531 - 0x00000EBC] WavClose(0x00000027) - 0x00000000

[12:06:19:531 - 0x00000EBC] WavOpen(C:\CommServer\localize\Prompts\ENU\AvSubSetupUtils\AvSubSetupUtilsENU031.wav) - 0x00000028

[12:06:19:531 - 0x00000EBC] WavSetChunks(0x00000028) - 0x00000000

[12:06:19:531 - 0x00000EBC] WavSetPosition(0x00000028 | 0) - 0

[12:06:19:531 - 0x00000EBC] WavSetVolume(0x00000028 | 50) - 0x00000000

[12:06:19:531 - 0x00000EBC] WavSetSpeed(0x00000028 | 100) - 0x00000000

[12:06:19:531 - 0x00000EBC] WavPlay(0x00000028) - 0x00000000

[12:06:22:500 - 0x00000D18] LINE_MONITORDIGITS(0x00010656 | <#>)

[12:06:22:500 - 0x00000D18] SetEvent(Digit)

[12:06:22:500 - 0x00000D18] StopIO(TERM_DIGIT) entered

[12:06:22:500 - 0x00000D18] SetEvent(StopRequested)

[12:06:22:500 - 0x00000D18] StopIO(TERM_DIGIT) - S_OK

[12:06:22:500 - 0x00000EBC] WaitFor(StopEvents) - StopRequested

[12:06:22:500 - 0x00000978] SetEvent(WavStopped)

*remainder of event deleted due to forum message length restrictions*

Event Type: Error

Event Source: AvConvMsg_MC

Event Category: Error

Event ID: 10002

Date: 4/15/2003

Time: 12:08:11 PM

User: N/A

Computer: VOICEMAIL01

Description:

IAvCallHandler::get_Recipient returned [0x8004010f] on line 1864 of file e:\views\cs_UE3.1.4.39\un_Conv2\AvConvPhoneHandler\AvConvPHGreetingSvr\AvSPlayGreeting.cpp

Running conversation PHGreeting on Port 1

Event Type: Error

Event Source: AvConvMsg_MC

Event Category: Error

Event ID: 10002

Date: 4/15/2003

Time: 12:08:11 PM

User: N/A

Computer: VOICEMAIL01

Description:

GetCallHandlerProperties returned [0x8004010f] on line 433 of file e:\views\cs_UE3.1.4.39\un_Conv2\AvConvPhoneHandler\AvConvPHGreetingSvr\AvSPlayGreeting.cpp

Running conversation PHGreeting on Port 1

3 REPLIES
Cisco Employee

Re: Setting subscriber greeting to blank generates "System not a

Are you sure this was working before? The error at the bottom there seems to indicate it can't find the message recipient for that call handler which would cause you to go to failsafe - Unity would always have done that regardless of the version or the greeting source or anything else.

Can you check that both the administrator (on the profile page) and the recipient (on the messages page) are set to valid subscribers/distribution lists?

Community Member

Re: Setting subscriber greeting to blank generates "System not a

This is a new install. I just realized my oversight. I hadn't disabled take message for the callhandler and there was no mailbox defined. Thanks for your help.

Cisco Employee

Re: Setting subscriber greeting to blank generates "System not a

Just to be clear, though, it doesn't matter if you have "take a message" set or not - when Unity loads a call handler it goes and fetches the recipient regardless - if it can't be found it'll bark at you and send you to the failsafe like that. It used to do that for the owner as well but that was revised in recent versions.

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