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Community Member

Setting up Directory Handlers under Cisco Unity Connection

Good Day All,

I am in the process of setting up directory handlers for Cisco Unity connection.

When I dial the extension for the directory handler ;  I hear the default Cisco Unity connection greeting instead of being prompted for the search.

Can anyone shed any light on why this is happening?

Any help is greatly appreciated.

Thanks very much

Regards

Amanda

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Cisco Employee

Setting up Directory Handlers under Cisco Unity Connection

Are you sure you configured the routing in CUC correctly??

Exactly how are you reaching that directory handler?

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
2 REPLIES
Cisco Employee

Setting up Directory Handlers under Cisco Unity Connection

Are you sure you configured the routing in CUC correctly??

Exactly how are you reaching that directory handler?

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Setting up Directory Handlers under Cisco Unity Connection

Hi javalenc,

Of course ,  that was right.  I worked it out in the end.

I was trying to copy the configuration from an older version of CUC and basically added an un-needed call forwarding rule under the Directory Handler.  As soon as I removed it; the directory worked normally.

The other thing I learned last weekend was that the order of the routing rules is important.

My directory had the first priority and it was causing people who wanted to leave a voicemail for other users to get the prompts for the directory. 

Thanks so much for the help though.

Regards,

Amanda Lalli-Cafini

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