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New Member

Setting up Schedules in Unity 3.1.5

We have a branch site where we forward all calls to a night message after hours which works fine.But we need to put them on a lunch message during the lunch hour.We recorded a separate greeting and created a callhandler to run only for the lunch schedule which is the lunch hour.But for some reason this is not working.The night message works fine but during lunch,it goes to the default opening greeting of the system.The Call routing has been setup for both the messages and to their respective schedules.

7 REPLIES
Cisco Employee

Re: Setting up Schedules in Unity 3.1.5

Can you post here how you setup your call routing rules for this? If you can include the complete list of routing rules in order, that'd be ideal - the most common problem I see is folks having other criteria in the rule that cause it not to match and it "falls through" to the default opening greeitng routing rule at the bottom of the list... that's the type of thing I'd be looking for.

New Member

Re: Setting up Schedules in Unity 3.1.5

Thanks for replying.The call routing rules has been set up as described below:

1.Call routing rule for lunch message - goes to lunch handler and has lunch schedule with dialed number as the main number of the branch.

2.call routing rule for night message - goes to night message handler and has night schedule with dialed number as the main number of the branch.

3....8 - other branch handlers

9.The default call handler rule.

The night and lunch message handlers are also put in the respective schedules.

Cisco Employee

Re: Setting up Schedules in Unity 3.1.5

OK… we’ll need to get old school here and turn a trace on to see how the Arbiter component is evaluating the incoming call and picking which routing rule it’s triggering on. That should at least get us in the ballpark since based on your description this should work and my little test on my 4.0(2) machine here works OK for the scenario you describe.

Pop open the Unity Diagnostics Tool (you’ll find it in the Tools Depot under diagnostic tools) and select “configure micro traces”. In the list that comes up, scroll down to near the bottom until you see the “RulerDomain” component. Expand that and check trace #11 “Rules creation/deletion/evaluation”. Click next and then finish to save the setting. Now hit the “start new log files” option to cycle the logs.

Now make a test call you expect to go to your lunch call handler and then hang up. Now go to the Unity Diagnostics Tool again and this time select “gather log files”. Choose the “Select logs” radio button and in the list check the “AvCsMgr” option and choose just the most recent file (it’ll be at the bottom of the list). Hit next and when it’s done select “View Directory” – there will be a file there that starts with “diag_AvCsMgr_xxx_fmtd.txt” where xxx is the date/time. Open that file up and you’ll see a section in there that contains text like “[Port 1] Evaluating rule ‘Attempt forward to greeting’ in domain ‘routing’… if you can snag all that info and post it out here, we can take a look and see where things are tripping up and go from there.

New Member

Re: Setting up Schedules in Unity 3.1.5

Here goes...the Dialed digit value is 4100...(as the forum has a limitation of 10000 characters - The exceeding text will be in the next post)

2003-09-03 17:55:42 (AvLogMgrSvr_MC,10007,diag file opened,) LOGMGR OPENDIAGFILE

17:55:42:703 (AvLogMgrSvr_MC,10012,-1,-1) LOGMGR OPENNEXTDIAGFILE d:\CommServer\logs\diag_AvCsMgr_20030903_175534.txt d:\CommServer\logs\diag_AvCsMgr_20030903_175542.txt

17:55:42:704 (AvLogMgrSvr_MC,10055,-1,-1) [Thread 2676] AvCsMgr opened new diagnostic file d:\CommServer\logs\diag_AvCsMgr_20030903_175542.txt

17:56:19:687 (AvRuler_MC,1022,RulerDomain,11) [Thread 0x00000F90] Serialized Domain 'Routing'.

17:56:30:968 (AvRuler_MC,1022,RulerDomain,11) [Thread 0x00000C04] Serialized Domain 'Routing'.

17:57:20:484 (AvRuler_MC,1022,RulerDomain,11) [Thread 0x00000A08] Serialized Domain 'Routing'.

17:58:09:687 (AvRuler_MC,1005,RulerDomain,11) [Thread 0x00000C2C] CRulerDomain::FindFirstTrueRule: StartIndex=[0]

17:58:09:688 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000C2C] Evaluating Rule 'Tulsa-Lunch' in Domain 'Routing'.

17:58:09:687 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000C2C] Expression 'DialedNumber == 4100' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

17:58:09:688 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000C2C] Rule 'Tulsa-Lunch' in Domain 'Routing' evaluated to FALSE.

17:58:09:687 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000C2C] Evaluating Rule 'dallas-vm-pilot-5200' in Domain 'Routing'.

17:58:09:688 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000C2C] Expression 'DialedNumber == 5200' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

17:58:09:687 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000C2C] Rule 'dallas-vm-pilot-5200' in Domain 'Routing' evaluated to FALSE.

17:58:09:688 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000C2C] Evaluating Rule 'Dallas-Night-Message-5211' in Domain 'Routing'.

17:58:09:687 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000C2C] Expression 'DialedNumber == 5211' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

17:58:09:688 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000C2C] Rule 'Dallas-Night-Message-5211' in Domain 'Routing' evaluated to FALSE.

17:58:09:687 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000C2C] Evaluating Rule 'TULSA-3149' in Domain 'Routing'.

17:58:09:688 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000C2C] Expression 'DialedNumber == 3149' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

17:58:09:687 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000C2C] Rule 'TULSA-3149' in Domain 'Routing' evaluated to FALSE.

17:58:09:688 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000C2C] Evaluating Rule 'Tulsa-Pine-7070' in Domain 'Routing'.

17:58:09:687 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000C2C] Expression 'DialedNumber == 7070' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

17:58:09:688 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000C2C] Rule 'Tulsa-Pine-7070' in Domain 'Routing' evaluated to FALSE.

17:58:09:687 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000C2C] Evaluating Rule 'Tulsa-Harvard-Night-Message-4100' in Domain 'Routing'.

17:58:09:703 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000C2C] Expression 'DialedNumber == 4100' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

17:58:09:704 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000C2C] Rule 'Tulsa-Harvard-Night-Message-4100' in Domain 'Routing' evaluated to FALSE.

17:58:09:703 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000C2C] Evaluating Rule 'Tulsa-Night-Message-5365' in Domain 'Routing'.

17:58:09:704 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000C2C] Expression 'DialedNumber == 5365' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

17:58:09:703 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000C2C] Rule 'Tulsa-Night-Message-5365' in Domain 'Routing' evaluated to FALSE.

17:58:09:704 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000C2C] Evaluating Rule '1511-Tulsa-Night-Message' in Domain 'Routing'.

17:58:09:703 (AvRuler_MC,1027,RulerDomain,11) [Thread 0x00000C2C] Expression 'DialedNumber == 1511' evaluates to true.

17:58:09:704 (AvRuler_MC,1027,RulerDomain,11) [Thread 0x00000C2C] Expression 'Reason IN 2 4 8' evaluates to true.

17:58:09:703 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000C2C] Rule '1511-Tulsa-Night-Message' in Domain 'Routing' evaluated to TRUE.

17:58:09:704 (AvRuler_MC,1005,RulerDomain,11) [Thread 0x00000C2C] CRulerDomain::FindFirstTrueRule: Rule evaluates to TRUE; Index=[7]

17:58:09:703 (AvRuler_MC,1033,RulerDomain,11) [Thread 0x00000C2C] First Rule to evaluate to TRUE in Domain 'Routing' is '1511-Tulsa-Night-Message'. Action: 'PHTransfer';

17:58:09:704 (AvRuler_MC,1005,RulerDomain,11) [Thread 0x00000C2C] CRulerDomain::FindFirstTrueRule: StartIndex=[0]

17:58:09:703 (AvRuler_MC,1005,RulerDomain,11) [Thread 0x00000C2C] CRulerDomain::FindFirstTrueRule: No Rule evaluates to TRUE; Index=[-1]

17:58:09:704 (AvRuler_MC,1034,RulerDomain,11) [Thread 0x00000C2C] No Rule evaluated to TRUE in Domain 'REJECTION';

17:59:31:656 (AvRuler_MC,1005,RulerDomain,11) [Thread 0x00000B24] CRulerDomain::FindFirstTrueRule: StartIndex=[0]

17:59:31:657 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000B24] Evaluating Rule 'Tulsa-Lunch' in Domain 'Routing'.

17:59:31:656 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000B24] Expression 'DialedNumber == 4100' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

17:59:31:657 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000B24] Rule 'Tulsa-Lunch' in Domain 'Routing' evaluated to FALSE.

17:59:31:656 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000B24] Evaluating Rule 'dallas-vm-pilot-5200' in Domain 'Routing'.

17:59:31:657 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000B24] Expression 'DialedNumber == 5200' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

17:59:31:656 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000B24] Rule 'dallas-vm-pilot-5200' in Domain 'Routing' evaluated to FALSE.

17:59:31:657 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000B24] Evaluating Rule 'Dallas-Night-Message-5211' in Domain 'Routing'.

17:59:31:656 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000B24] Expression 'DialedNumber == 5211' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

17:59:31:657 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000B24] Rule 'Dallas-Night-Message-5211' in Domain 'Routing' evaluated to FALSE.

17:59:31:656 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000B24] Evaluating Rule 'TULSA-3149' in Domain 'Routing'.

17:59:31:657 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000B24] Expression 'DialedNumber == 3149' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

17:59:31:656 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000B24] Rule 'TULSA-3149' in Domain 'Routing' evaluated to FALSE.

17:59:31:657 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000B24] Evaluating Rule 'Tulsa-Pine-7070' in Domain 'Routing'.

17:59:31:656 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000B24] Expression 'DialedNumber == 7070' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

17:59:31:657 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000B24] Rule 'Tulsa-Pine-7070' in Domain 'Routing' evaluated to FALSE.

17:59:31:656 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000B24] Evaluating Rule 'Tulsa-Harvard-Night-Message-4100' in Domain 'Routing'.

17:59:31:657 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000B24] Expression 'DialedNumber == 4100' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

17:59:31:656 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000B24] Rule 'Tulsa-Harvard-Night-Message-4100' in Domain 'Routing' evaluated to FALSE.

17:59:31:657 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000B24] Evaluating Rule 'Tulsa-Night-Message-5365' in Domain 'Routing'.

17:59:31:656 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000B24] Expression 'DialedNumber == 5365' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

17:59:31:657 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000B24] Rule 'Tulsa-Night-Message-5365' in Domain 'Routing' evaluated to FALSE.

17:59:31:656 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000B24] Evaluating Rule '1511-Tulsa-Night-Message' in Domain 'Routing'.

17:59:31:657 (AvRuler_MC,1027,RulerDomain,11) [Thread 0x00000B24] Expression 'DialedNumber == 1511' evaluates to true.

17:59:31:656 (AvRuler_MC,1027,RulerDomain,11) [Thread 0x00000B24] Expression 'Reason IN 2 4 8' evaluates to true.

17:59:31:657 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000B24] Rule '1511-Tulsa-Night-Message' in Domain 'Routing' evaluated to TRUE.

17:59:31:656 (AvRuler_MC,1005,RulerDomain,11) [Thread 0x00000B24] CRulerDomain::FindFirstTrueRule: Rule evaluates to TRUE; Index=[7]

17:59:31:657 (AvRuler_MC,1033,RulerDomain,11) [Thread 0x00000B24] First Rule to evaluate to TRUE in Domain 'Routing' is '1511-Tulsa-Night-Message'. Action: 'PHTransfer';

17:59:31:671 (AvRuler_MC,1005,RulerDomain,11) [Thread 0x00000B24] CRulerDomain::FindFirstTrueRule: StartIndex=[0]

17:59:31:672 (AvRuler_MC,1005,RulerDomain,11) [Thread 0x00000B24] CRulerDomain::FindFirstTrueRule: No Rule evaluates to TRUE; Index=[-1]

17:59:31:671 (AvRuler_MC,1034,RulerDomain,11) [Thread 0x00000B24] No Rule evaluated to TRUE in Domain 'REJECTION';

17:59:59:375 (AvRuler_MC,1005,RulerDomain,11) [Thread 0x00000940] CRulerDomain::FindFirstTrueRule: StartIndex=[0]

17:59:59:376 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000940] Evaluating Rule 'Tulsa-Lunch' in Domain 'Routing'.

17:59:59:375 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000940] Expression 'DialedNumber == 4100' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

New Member

Re: Setting up Schedules in Unity 3.1.5

17:59:59:376 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000940] Rule 'Tulsa-Lunch' in Domain 'Routing' evaluated to FALSE.

17:59:59:376 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000940] Expression 'DialedNumber == 4100' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

17:59:59:375 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000940] Rule 'Tulsa-Harvard-Night-Message-4100' in Domain 'Routing' evaluated to FALSE.

17:59:59:391 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000940] Evaluating Rule '1511-Tulsa-Night-Message' in Domain 'Routing'.

17:59:59:390 (AvRuler_MC,1027,RulerDomain,11) [Thread 0x00000940] Expression 'DialedNumber == 1511' evaluates to true.

17:59:59:391 (AvRuler_MC,1027,RulerDomain,11) [Thread 0x00000940] Expression 'Reason IN 2 4 8' evaluates to true.

17:59:59:390 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000940] Rule '1511-Tulsa-Night-Message' in Domain 'Routing' evaluated to TRUE.

17:59:59:391 (AvRuler_MC,1005,RulerDomain,11) [Thread 0x00000940] CRulerDomain::FindFirstTrueRule: Rule evaluates to TRUE; Index=[7]

17:59:59:390 (AvRuler_MC,1033,RulerDomain,11) [Thread 0x00000940] First Rule to evaluate to TRUE in Domain 'Routing' is '1511-Tulsa-Night-Message'. Action: 'PHTransfer';

17:59:59:391 (AvRuler_MC,1005,RulerDomain,11) [Thread 0x00000940] CRulerDomain::FindFirstTrueRule: StartIndex=[0]

17:59:59:390 (AvRuler_MC,1005,RulerDomain,11) [Thread 0x00000940] CRulerDomain::FindFirstTrueRule: No Rule evaluates to TRUE; Index=[-1]

17:59:59:391 (AvRuler_MC,1034,RulerDomain,11) [Thread 0x00000940] No Rule evaluated to TRUE in Domain 'REJECTION';

18:03:06:562 (AvRuler_MC,1005,RulerDomain,11) [Thread 0x00000A50] CRulerDomain::FindFirstTrueRule: StartIndex=[0]

18:03:06:563 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000A50] Evaluating Rule 'Tulsa-Lunch' in Domain 'Routing'.

18:03:06:562 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000A50] Expression 'DialedNumber == 4100' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 3001.

18:03:06:563 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000A50] Rule 'Tulsa-Lunch' in Domain 'Routing' evaluated to FALSE.

in Domain 'Routing' evaluated to FALSE.

18:03:06:562 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000A50] Rule 'Tulsa-Harvard-Night-Message-4100' in Domain 'Routing' evaluated to FALSE.

18:03:06:562 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000A50] Evaluating Rule '1511-Tulsa-Night-Message' in Domain 'Routing'.

18:03:06:562 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000A50] Rule 'Charlotte-Night-Messages-3025' in Domain 'Routing' evaluated to FALSE.

18:03:06:562 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000A50] Rule 'Charlotte-Night-Messages-3450' in Domain 'Routing' evaluated to FALSE.

18:03:06:563 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000A50] Evaluating Rule 'Charlotte-Night-Messages-0510' in Domain 'Routing'.

18:03:06:563 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000A50] Rule 'Charlotte-Night-Messages-0510' in Domain 'Routing' evaluated to FALSE.

18:03:06:562 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000A50] Evaluating Rule 'Charlotte-Night-Messages-5454' in Domain 'Routing'.

18:03:06:563 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000A50] Expression 'DialedNumber == 5454' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 3001.

18:03:06:562 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000A50] Rule 'Charlotte-Night-Messages-5454' in Domain 'Routing' evaluated to FALSE.

18:03:06:563 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000A50] Evaluating Rule 'Charlotte-Night-Messages-5365' in Domain 'Routing'.

18:03:06:562 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000A50] Expression 'DialedNumber == 5365' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 3001.

18:03:06:563 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000A50] Rule 'Charlotte-Night-Messages-5365' in Domain 'Routing' evaluated to FALSE.

18:03:06:562 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000A50] Evaluating Rule 'Charlotte-Night-Messages-9878' in Domain 'Routing'.

18:03:06:563 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000A50] Expression 'DialedNumber == 9878' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 3001.

18:03:06:562 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000A50] Rule 'Charlotte-Night-Messages-9878' in Domain 'Routing' evaluated to FALSE.

18:03:06:563 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000A50] Evaluating Rule 'Charlotte-Night-Messages-3001' in Domain 'Routing'.

18:03:06:562 (AvRuler_MC,1027,RulerDomain,11) [Thread 0x00000A50] Expression 'DialedNumber == 3001' evaluates to true.

18:03:06:563 (AvRuler_MC,1027,RulerDomain,11) [Thread 0x00000A50] Expression 'Reason IN 2 4 8' evaluates to true.

18:03:06:562 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000A50] Rule 'Charlotte-Night-Messages-3001' in Domain 'Routing' evaluated to TRUE.

18:03:06:563 (AvRuler_MC,1005,RulerDomain,11) [Thread 0x00000A50] CRulerDomain::FindFirstTrueRule: Rule evaluates to TRUE; Index=[16]

18:03:06:562 (AvRuler_MC,1033,RulerDomain,11) [Thread 0x00000A50] First Rule to evaluate to TRUE in Domain 'Routing' is 'Charlotte-Night-Messages-3001'. Action: 'PHTransfer';

18:03:06:563 (AvRuler_MC,1005,RulerDomain,11) [Thread 0x00000A50] CRulerDomain::FindFirstTrueRule: StartIndex=[0]

18:03:06:562 (AvRuler_MC,1005,RulerDomain,11) [Thread 0x00000A50] CRulerDomain::FindFirstTrueRule: No Rule evaluates to TRUE; Index=[-1]

18:03:06:563 (AvRuler_MC,1034,RulerDomain,11) [Thread 0x00000A50] No Rule evaluated to TRUE in Domain 'REJECTION';

18:05:52:734 (AvRuler_MC,1005,RulerDomain,11) [Thread 0x00000998] CRulerDomain::FindFirstTrueRule: StartIndex=[0]

18:05:52:735 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000998] Evaluating Rule 'Tulsa-Lunch' in Domain 'Routing'.

18:05:52:734 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000998] Expression 'DialedNumber == 4100' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

18:05:52:735 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000998] Rule 'Tulsa-Lunch' in Domain 'Routing' evaluated to FALSE.

18:05:52:734 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000998] Evaluating Rule 'dallas-vm-pilot-5200' in Domain 'Routing'.

18:05:52:735 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000998] Expression 'DialedNumber == 5200' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

18:05:52:734 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000998] Rule 'dallas-vm-pilot-5200' in Domain 'Routing' evaluated to FALSE.

18:05:52:735 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000998] Evaluating Rule 'Dallas-Night-Message-5211' in Domain 'Routing'.

18:05:52:734 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000998] Expression 'DialedNumber == 5211' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

18:05:52:735 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000998] Rule 'Dallas-Night-Message-5211' in Domain 'Routing' evaluated to FALSE.

18:05:52:734 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000998] Evaluating Rule 'TULSA-3149' in Domain 'Routing'.

18:05:52:735 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000998] Expression 'DialedNumber == 3149' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

18:05:52:734 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000998] Rule 'TULSA-3149' in Domain 'Routing' evaluated to FALSE.

18:05:52:735 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000998] Evaluating Rule 'Tulsa-Pine-7070' in Domain 'Routing'.

18:05:52:734 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000998] Expression 'DialedNumber == 7070' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

18:05:52:735 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000998] Rule 'Tulsa-Pine-7070' in Domain 'Routing' evaluated to FALSE.

18:05:52:734 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000998] Evaluating Rule 'Tulsa-Harvard-Night-Message-4100' in Domain 'Routing'.

18:05:52:735 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000998] Expression 'DialedNumber == 4100' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

18:05:52:734 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000998] Rule 'Tulsa-Harvard-Night-Message-4100' in Domain 'Routing' evaluated to FALSE.

18:05:52:735 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000998] Evaluating Rule 'Tulsa-Night-Message-5365' in Domain 'Routing'.

18:05:52:734 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000998] Expression 'DialedNumber == 5365' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

18:05:52:735 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000998] Rule 'Tulsa-Night-Message-5365' in Domain 'Routing' evaluated to FALSE.

18:05:52:734 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000998] Evaluating Rule '1511-Tulsa-Night-Message' in Domain 'Routing'.

18:05:52:735 (AvRuler_MC,1027,RulerDomain,11) [Thread 0x00000998] Expression 'DialedNumber == 1511' evaluates to true.

18:05:52:734 (AvRuler_MC,1027,RulerDomain,11) [Thread 0x00000998] Expression 'Reason IN 2 4 8' evaluates to true.

18:05:52:735 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000998] Rule '1511-Tulsa-Night-Message' in Domain 'Routing' evaluated to TRUE.

18:05:52:734 (AvRuler_MC,1005,RulerDomain,11) [Thread 0x00000998] CRulerDomain::FindFirstTrueRule: Rule evaluates to TRUE; Index=[7]

18:05:52:735 (AvRuler_MC,1033,RulerDomain,11) [Thread 0x00000998] First Rule to evaluate to TRUE in Domain 'Routing' is '1511-Tulsa-Night-Message'. Action: 'PHTransfer';

18:05:52:750 (AvRuler_MC,1005,RulerDomain,11) [Thread 0x00000998] CRulerDomain::FindFirstTrueRule: StartIndex=[0]

18:05:52:751 (AvRuler_MC,1005,RulerDomain,11) [Thread 0x00000998] CRulerDomain::FindFirstTrueRule: No Rule evaluates to TRUE; Index=[-1]

18:05:52:750 (AvRuler_MC,1034,RulerDomain,11) [Thread 0x00000998] No Rule evaluated to TRUE in Domain 'REJECTION';

Cisco Employee

Re: Setting up Schedules in Unity 3.1.5

well... the first few lines look to have what we need:

17:58:09:688 (AvRuler_MC,1024,RulerDomain,11) [Thread 0x00000C2C] Evaluating Rule 'Tulsa-Lunch' in Domain 'Routing'.

17:58:09:687 (AvRuler_MC,1028,RulerDomain,11) [Thread 0x00000C2C] Expression 'DialedNumber == 4100' evaluates to false: Rule Parameter 'DialedNumber' evaluates to 1511.

17:58:09:688 (AvRuler_MC,1025,RulerDomain,11) [Thread 0x00000C2C] Rule 'Tulsa-Lunch' in Domain 'Routing' evaluated to FALSE.

that shows the lunch rule evaluating to false because the dialed number does not match 4100... it's 1511 being presented so the rule fails and it continues thorugh the rule list until it finds one that matches.

You can pop open the Call Viewer application and do some test calls - it'll show you what the calling/forwarding/dialed numbers as well as the call reasons (forwarded, direct, busy etc...) which can be helpful in running this type of thing down.

New Member

Re: Setting up Schedules in Unity 3.1.5

The Callmanager had a translation from 1511 to 4100 and so I assumed that Unity would pick it up from 4100.I created the Routing Rule for 1511 and it worked like a charm.Thanks so much for the help.

Anu

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