I am currently working on a CCM 4.1(2)sr1 / 7960 / 7914 phone configuration change to cut the lines per users from 2 to 1 and use the max call / call busy trigger to allow multiple calls to that 1 line ? these lines will be shared between manager/assistant pairs. Although this configuration is fine on 1 phone, when lines are shared between the manager/assistant pair the issues begin:
When a manager picks up an incoming call on their 7960 phone, the corresponding line on the assistants 7914 displays a red light?so far so good. The trouble starts when a second call comes in on the mangers line as the light will flash orange then, if the assistant picks it up, it will be solid green. It is at this point the issue occurs as the assistant can no longer see the status of the manager?s phone (is there another call in progess?).
Has anyone been involved with installations that have the same issues and if so how has it been resolved?
This is how we do it now and it does work but I know certain features (like join) do not work when calls are spread over 2 lines. It also concerns me that new features (like some of the new presence capabilities in CMM 5.0) coming down the line will also be unavailable to us using this config.
Thanks for your help and confirming to me that I was not going crazy and this really is an issue.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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