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Silver

Shared line and multiple inbound calls

Is it possible to have multiple inbound calls on a shared line. I have the per-line Max Calls and Busy Trigger set to 2 and 1 respectively. The second inbound call to the shared line gets busy tone. If the Busy Trigger is increased then the second call is visible on the phone which answered the first inbound call (because it can now accommodate two calls per line before the busy trigger is reached). I thought if a shared line was busy, then only the other idle shared lines would ring.

2 REPLIES
Super Bronze

Re: Shared line and multiple inbound calls

Hi

You can have multiple calls to a shared line by manipulating the max calls number... however if a call comes to a shared line it will appear on busy phones as well.

If you don't want this behaviour you can add seperate lines into a hunt group instead.

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Silver

Re: Shared line and multiple inbound calls

Yes, I think what they really want is a Broadcast Hunt Group. Many thanks.

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