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Community Member

Shared Line Appearance w/ Analog and IP Phones

Callmanager 4.1(3)SR2 with two analog phones and 1 IP Phone sharing the same extension. Both analog phones are set to busy trigger and max calls of 2. The IP Phone is set to max calls of 4, busy trigger 4. Once one call is received all subsequent calls are busy. Also, once one call is active, any off-hook attempt on the other phones presents a busy.

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Blue

Re: Shared Line Appearance w/ Analog and IP Phones

you should set all shared line appearances to the same MaxCalls/BusyTrigger.

you will see very weird, unpredictable behavior if a shared line is set with different maxCalls/busyTriggers across the devices that share it.

Community Member

Re: Shared Line Appearance w/ Analog and IP Phones

Thanks for the info. Do you have any background info on this?

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