10-24-2005 11:00 AM - edited 03-13-2019 10:57 AM
Attorney "A" is on line one, you can see that they are on line one if you
look over at your phone because you see the amber colored light next
to their line. A second call comes in, and instead of you seeing Line
1 active, with Line 2 showing the new incoming call on your display,
you only see the light flashing red, and one line lit. When you
answer the call, you then do not realize that the Atty "A" is still on
line 1 because it never shows you both lines active on the screen.
10-24-2005 11:20 AM
call manager version is 4.0(2a)sr2a
10-24-2005 01:02 PM
It sounds like call waiting is enabled on this shared DN with no Call Forward Busy destination. You could create another shared DN and set Call Forward Busy on the first line to the DN of the second line.
Hope this helps.
Brandon
10-25-2005 05:58 AM
it already has a CFB destination.
10-25-2005 06:06 AM
Mrugesh, this is happening because the maximum calls allowed on this line (line A) is more than 1. So, when a call is already active and another calls comes in for that same DN, it goes to the same line, instead of the CFB destination.
So, check the max. calls permitted on line A. Set it to 1 and then CFB on line to the 2nd. line.
I think I worked with you on a case when I was in TAC :-)
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