It sounds like call waiting is enabled on this shared DN with no Call Forward Busy destination. You could create another shared DN and set Call Forward Busy on the first line to the DN of the second line.
Mrugesh, this is happening because the maximum calls allowed on this line (line A) is more than 1. So, when a call is already active and another calls comes in for that same DN, it goes to the same line, instead of the CFB destination.
So, check the max. calls permitted on line A. Set it to 1 and then CFB on line to the 2nd. line.
I think I worked with you on a case when I was in TAC :-)
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