I have a group of users that really need to see if a person is on the phone so we set them up with a sidecar and shared line appearances. We turned off the ringing on those lines so that each users phone doesn't ring for each line that gets a call but they still get the LCD display when the calls come in or even worse when someone transfers a call. It's creating a bit of confusion as to whom the call is intended b/c they aren't looking at the line that's blinking.
Does anyone know a way to turn off the LCD display of call information on shared lines? Or possibly a way to show phone on hook/off hook status on the phone rather than using PC based console software or shared lines?
This is currently not possible with CCM and shared lines. You do have an alternative of running Attendant Console on the user PC. The "directory" section of AC displays the "prime line" of each user and the onhook/offhook status.
Thanks Wesley, unfortunately software solutions that run on the PC are not an option. Since this is one of the most basic PBX functions our users that have business needs for this are converting are not in the least receptive to a solution that requires an application run on their computer screen.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...