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Silence during supervised transfer

Is there anyway we can play music, a ringing sound, or something while a supervised transfer is occurring? (as opposed to total silence)<br><br>

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Anonymous
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Re: Silence during supervised transfer

We're putting the caller on soft hold (i.e. we hit hook flash) and we get another line to try the destination extension on. We don't have an audio chanel to the caller at that point until we hook flash and recall them (i.e. after the transfer fails).

The switch should be setup to provide a recorded message/music if you want the caller to hear something other than dead silence.



Jeff Lindborg
Unity Product Architect
Active Voice
jlindborg@activevoice.com
http://members.home.net/jlindborg

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