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New Member

Simulating Attendant Console functions on CCME ?

hi folks,

I've a client who has an existing Toshiba keyphone system, with a typical 40-buttoned reception console appliance at the reception desk. Basically, the receptionist will take calls from the public and check on the status buttons of the required phone user, if he/she is on/off-hook.

I knw we have the Attendant Console software for the Callmanager, but in a CME context, how are able to simulate this attendant console functonality on the IP phones ?

Do we simply purchase a 7960g phone connected with 2x7914 expansion module?

Any1 has any insights/expereince how this could be done on a CME envrionment?

Much appreciate any inputs. Thank you!

regards,

sean.

2 REPLIES
Bronze

Re: Simulating Attendant Console functions on CCME ?

There is no attendant console application for CCME. Your best option is to use the 2 7914 expansion modules and program monitor buttons for the receptionist to see if a user is on the phone. You will be limited to the 28 buttons on the 7914s and possibly you could use a few on the 7960 itself to make a total of 30+ but you will not reach 40 and match the toshiba.

New Member

Re: Simulating Attendant Console functions on CCME ?

There is a third party console for CME:

http://www.idl-mettoni.com/ProductCMEConsole.htm

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