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New Member

Single key call pickup

Call manager 3.3, 7940 phones

Currently to pick up a call you have to pickup the handset, press more, press pickup and then press answer which is a bit longwinded. Is there any way to make this a single key on the screen which also takes the phone off hook, ie speaker or handset as appropiate until you pick up the handset.

thanks

4 REPLIES
Bronze

Re: Single key call pickup

I don't know of a way to make call pickup a one key operation, but you could reduce the number of key strokes by eliminating the need to press "More" by configuring the softkeys. You can do this by selecting Device>>>Device Settings>>>Softkey Template>>>select a template>>>configure softkey layout. Then select the Off-Hook Call State and move the Pickup ahead in the sequence. That way when a call comes in all you have to do is press the speaker button and the pickup softkey.

New Member

Re: Single key call pickup

That is exactly what I did as soon as we upgraded. Our users prefer this method instead because they were missing calls or hitting the wrong key.

It sure works for us!

New Member

Re: Single key call pickup

Hi:

I have a ccm 3.1, where can a do it?

New Member

Re: Single key call pickup

You can't alter the softkey templated in CCM 3.1.. I think you need CCM 3.3 minimum...

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