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skills based routing and ResourceID in script

I'm scripting for skills based and wondering what I should use as the Resource ID: in the Select Resource step. Can someone help or send me a sample script with skills based routing? jwatkins@mstates.com

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Re: skills based routing and ResourceID in script

Hi,

Following is from the Cisco CRS Editor step reference Guide (3.1)

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/admn_app/step_ref/icd.htm#1025860

Select Resource Properties -> Property Description

Call Contact

Variable that stores the call to connect to a resource.

Resource ID

Variable that stores the Resource ID of the chosen agent.

Contact Service Queue

The CSQ from which to find a resource.

Connect

Option for the call to be connected to the specified Resource ID the instant the resource becomes available.

If Yes, the call is automatically connected to the available resource.

If No, the resource, if available, is selected but not yet connected.

Timeout

Length of time, in seconds, before the contact is retrieved back into the queue. (Default is 10 seconds.)

This value must be lower than the Call Forward No Answer timeout in Cisco CallManager.

Take a look at the following URL which gives developers to design IP ICD Script

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_0/english/admn_app/develop/index.htm

Refer the ICD.aef under C:\Program Files\wfavvid\ folder which comes as sample script in ICD bundle.

Hope this answers your question.

If there is more to your question, please elaborate

Regards

Venkat

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