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New Member

Softbutton Speed Dial under Directory Services

Help! I had this working under CCM 3.2.2 but we just upgraded to CCM 3.3 and now I can't get this code to work. I am trying to add a speed dial button under directory services for our helpdesk. This button is listed below the corporate directory. It is very straighforward and I know I'm just missing something simple.

<MenuItem>

<Name>Helpdesk</Name>

<URL>Dial:5707</URL>

</MenuItem>

Under directory services all items are listed correctly 1-5 but when I press option 5 (helpdesk) it seems like it is trying to connect to a website rather then just dialing extension 5707 as it should.

Would an upgrade from 3.2.2 to 3.3 cause this to happen? Am I just missing something in my code?

2 REPLIES
Silver

Re: Softbutton Speed Dial under Directory Services

Did you try prepending SoftKey: to the Dial?

Helpdesk

SoftKey:Dial:5707

Just a thought...

New Member

Re: Softbutton Speed Dial under Directory Services

Yes, I tried that and I still receive 'Host Not Found' error message.

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