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Softkey Template

jalston45
Level 1
Level 1

‎04-11-2007 07:42 AM - edited ‎03-13-2019 04:03 PM

Hi I've had a softkey template in place for a few months now. However today it seems to work for half of my users and not the other half. The call state is Ring IN and the two keys are iDivert and Answer. I'm not sure why the template works for half of my users and not the other half. Not all of my users use CTI applications, but that doesn't seem to be it. Any suggestions?

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jalston45
Level 1
Level 1

‎04-11-2007 08:01 AM

Mystery discovered. If you're speakers are not enabled, then those features I've mentioned won't work.

Rob Huffman
Hall of Fame
Hall of Fame
In response to jalston45

‎04-11-2007 08:08 AM

Hi James,

Thanks for posting back with your resolution to this problem. Good troubleshooting!! 5 points for this one :)

Take care,

Rob

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