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New Member

Softkey Template

Hi I've had a softkey template in place for a few months now. However today it seems to work for half of my users and not the other half. The call state is Ring IN and the two keys are iDivert and Answer. I'm not sure why the template works for half of my users and not the other half. Not all of my users use CTI applications, but that doesn't seem to be it. Any suggestions?

2 REPLIES
New Member

Re: Softkey Template

Mystery discovered. If you're speakers are not enabled, then those features I've mentioned won't work.

Hall of Fame Super Red

Re: Softkey Template

Hi James,

Thanks for posting back with your resolution to this problem. Good troubleshooting!! 5 points for this one :)

Take care,

Rob

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