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Softphone 1.2.3 Web Install Problem

I am having an issue with the web installation tool for Cisco IP Softphone Version 1.2.3. When I click on the install link I receive an Installshield notification indicating that the software is of unknown orgin and has not been signed by the Publisher. There are two options...cancel or accept the security risk. If you accept, the installation tool begins to install but then fails with a message indicating that setup cannot continue because of an "Unkown Name" error, contact the manufacturer. Any ideas?


Re: Softphone 1.2.3 Web Install Problem

Often times complex troubleshooting issues are best addressed in an interactive session with one of our trained technical assistance engineers. While other forum users may be able to help, it’s often difficult to do so for this type of issue.

To utilize the resources at our Technical Assistance Center, please visit and to open a case with one of our TAC engineers, visit

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.