Re: SOFTPHONE 1.3.2 (formerly still not solved Softphone 1.3.1 I
Please refrain from posting very detailed debugs and configurations to this forum. It has been recommended that you open a tac case.
Often times complex troubleshooting issues are best addressed in an interactive session with one of our trained technical assistance engineers. While other forum users may be able to help, its often difficult to do so for this type of issue.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...