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New Member

Softphone and 7940 Shared Line

I have a 7940 at my desk and a softphone on my laptop. When I sign on to my softphone I would like my desk DN to ring on the Softphone. When I set it up on CCM I get the "Shared Line" (as expected). But the softphone says it is unable to controll the Line.

How should I make this work?

1 REPLY
New Member

Re: Softphone and 7940 Shared Line

Make sure to associate your userID with the CTI port you setup for your DN. Thats how I have mine setup, but I am also using Extension Mobility. When you log on to the softphone, the CTI port you setup with the 7940's DN should show up and allow you to control the line. Hope that helps.

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