In your softphone user configuration, be sure to have enable CTI application use checked. Also, your CTI port has to be configured with the name of the PC exactly as it appears. Be sure to associate your softphone user with the CTI Port. Finally, make sure your username/passwords are sync'd up on the TAPI driver on the PC (control panel--phone/modem--advanced) and in the CM user.
If you upgraded CM lately, you may need to upgrade your softphone/TAPI as well.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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