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New Member

softphone->out of service

Dears:

i have installed softphone and i can get line from call manager but the lines r "out of service".

i have insereted "cti port" ,softphone user and associated cti port to users also there is no share lines ,i mean softphone has different directory name than others phone in network.

any suggestion?

looking forward to hearing from u.

1 REPLY
New Member

Re: softphone->out of service

In your softphone user configuration, be sure to have enable CTI application use checked. Also, your CTI port has to be configured with the name of the PC exactly as it appears. Be sure to associate your softphone user with the CTI Port. Finally, make sure your username/passwords are sync'd up on the TAPI driver on the PC (control panel--phone/modem--advanced) and in the CM user.

If you upgraded CM lately, you may need to upgrade your softphone/TAPI as well.

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