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Softphone in contact centre environment

We intend to use IP communicator for our new contact centre environment (IPCC Enterprise 7). Firstly, it is a good choice and secondly, how does the configuration on the switch differ from the use of a 'hard' IP phone?

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VIP Purple

Re: Softphone in contact centre environment

Here's an example of a company that's doing it.

http://www.cisco.com/en/US/products/sw/voicesw/ps5475/products_case_study0900aecd80393b21.shtml

And here's a link verifying that it is, in fact, supported.

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guide_chapter09186a008057a616.html

Please see the following link for example switch configurations to ensure QoS for IP Communicator.

Hope this helps. If so, please rate the post.

Brandon

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