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New Member

softphone issue

Hello,

When I'm running the softphone i note that directories doesn't appear and my PC address doesn't appear in : network audio settings --> Automatic Selection

i just find :

Automatic selection --> empty

URL address --> /../getIP.asp

select address --> my PC address

and when i click ok in the same window , the following error message appears:

" Unable to get IP Address from Automatic Selection URL. Please verify Network Audio Settings. Make sure your internet connection (including VPN) is successfully setup before lancing Cisco IP Softphone "

FYI: i havn't VPN connection

be informed that i have download my softphone from my callmanager (where files installation are copied )

How and Where exactely in Callmanager can i fix this issue

Any help will be very appreciated

Thanks a lot

Zahida

2 REPLIES

Re: softphone issue

as you do not value other NetPro members help, why you keep asking for it?

New Member

Re: softphone issue

Hello,

Please what do you mean by your reply , could you precise more

Thanks a lot

Zahida

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